48% of Indian Customers Cite Lack of Empathy in CX, But Only 19% of Leaders Address It with AI - Reports ServiceNow
Published on: April 15, 2026, 3:27 p.m. | Source: The Tribune
MUMBAI, India, April 15, 2026 /PRNewswire/ -- India's business leaders are backing AI with boardroom conviction, but their customers are not feeling it yet. That is the central finding of ServiceNow's Customer Experience Report 2026, The CX Shift, which captures...
