The voice taking your McDonald's order may not be human anymore
Published on: June 12, 2026, 10:41 a.m. | Source: The Economic Times
McDonald's is testing a new Google-backed AI drive-thru ordering system capable of handling customer conversations, processing orders, and supporting restaurant operations. While the technology is still in its early stages, the experiment highlights a broader shift taking place across the fast-food industry as companies increasingly look to artificial intelligence to improve speed, efficiency, and customer experience.
